Effective Date: 4th Dec. 2024

At VG Unified, we aim to ensure your satisfaction with our suite of services. This Refund Policy outlines the circumstances under which refunds may be issued and the procedures for requesting refunds.

1. General Refund Terms

Refunds may be granted under specific conditions outlined below. VG Unified reserves the right to deny refund requests that do not comply with this policy.

2. Refund Eligibility by Service

2.1 VG PAY

  • Wallet Top-Ups: Refunds for wallet top-ups are not allowed unless the funds were debited in error.
  • Failed Transactions: If a transaction fails and funds are debited without completion, refunds will be processed after verification.
  • Service Payments (e.g., airtime, data, bills): Refunds are not permitted for successfully processed payments.

2.2 VG MARKET

  • Product Purchases: Refunds for product purchases are subject to the vendor’s refund and return policies. VG Unified acts as a platform and does not directly handle refunds for marketplace transactions.
  • Affiliate Earnings: Commissions earned as an affiliate are non-refundable.

2.3 VG SKILLS HUB

  • Payments for services rendered by users are non-refundable unless the service provider fails to deliver the agreed-upon service.

2.4 VG TALENT HUNT

  • Contest Fees: Fees paid for contest participation are non-refundable unless the contest is canceled by VG Unified.

2.5 VG WELFARE

  • Contributions to crowdfunding projects are non-refundable once funds are transferred to the recipient, unless fraud or misrepresentation is proven.

2.6 VG COMMUNITY

  • Subscription fees for premium features are non-refundable once the subscription period begins.

2.7 Other Services

Refund eligibility for VG BROWSER, VG QUIZ, VG TICKET SALES, and VG SPONSORSHIP is determined on a case-by-case basis. Users should review specific terms within the app or contact support for clarification.

3. Refund Request Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [email protected]
  2. Provide the following details:
    • Transaction ID
    • Date and time of the transaction
    • Reason for the refund request
    • Supporting evidence (e.g., screenshots, receipts)

3.2 Verification and Processing

  • Refund requests will be reviewed within 5-7 business days.
  • Refunds will be processed only if the request meets the eligibility criteria.
  • Approved refunds will be issued to the original payment method or credited to your VG Unified wallet, depending on the circumstances.

4. Non-Refundable Items

The following are strictly non-refundable:

  • Any digital content or services already rendered.
  • Fees for completed or successful transactions.
  • Subscription fees or service charges incurred before the refund request.

5. Fraudulent or Misleading Claims

VG Unified reserves the right to deny refund requests suspected of fraud, abuse, or misuse of the platform. Users engaging in fraudulent activities may have their accounts suspended or terminated.

6. Changes to the Refund Policy

We may update this Refund Policy from time to time. Changes will take effect immediately upon posting. Users are encouraged to review the policy regularly to stay informed.

7. Contact Us

For questions or concerns regarding refunds, contact us at:

VG Unified
Email: [email protected]
Phone: 08088218409

By using VG Unified, you agree to this Refund Policy. If you do not agree, discontinue use of the Services immediately