Privacy Policy

Effective Date: 4th Dec. 2024

At VG Unified, protecting your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and safeguard your personal information across our diverse suite of services, including VG PAY, VG MARKET, VG SKILLS HUB, VG TALENT HUNT, VG WELFARE, VG COMMUNITY, VG BROWSER, VG QUIZ, VG TICKET SALES, VG SPONSORSHIP, VG Ride: Rider, and VG Ride: Driver (collectively referred to as “Services”). By using our Services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us, including but not limited to:

  • Account Registration: Name, email address, phone number, date of birth, and other identifying information.
  • Payment Information: Bank account details, credit/debit card information, and transaction history.
  • Profile Data: Photos, bios, vehicle details (for drivers), and skill descriptions uploaded to our platform.
  • VG Ride Specific Data:
    • Driver license information (VG Ride: Driver)
    • Vehicle registration details (VG Ride: Driver)
    • Pickup and drop-off locations (VG Ride: Rider)
    • Trip history, ride receipts, and payment records (VG Ride: Rider & Driver)

1.2 Automatically Collected Information

When you use our Services, we may collect the following data automatically:

  • Device Information: Device type, operating system, browser type, and IP address.
  • Usage Data: Pages visited, features used, time spent on the app, and click interactions.
  • Location Data: With your consent, we collect location data for ride matching, navigation, trip tracking, and local service recommendations.
    • For VG Ride: Rider and VG Ride: Driver, location data is used for real-time ride matching and live trip tracking.

1.3 Third-Party Information

We may receive information from third parties such as payment processors, identity verification providers, analytics tools, and service partners.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our Services.
  • Process transactions including rides, payments, transfers, and subscriptions.
  • Enable ride-hailing services between riders and drivers in VG Ride.
  • Facilitate real-time ride matching, navigation, and trip tracking.
  • Enable communication between users, including in-app chat and voice calls.
  • Deliver personalized content and service recommendations.
  • Prevent fraud, unauthorized access, or misuse of our Services.
  • Comply with legal and regulatory obligations.

3. Sharing Your Information

3.1 With Third Parties

We may share your information with trusted service providers such as:

  • Payment processors (e.g., Flutterwave)
  • Identity verification services (for VG Ride: Driver onboarding)
  • Cloud hosting and analytics providers
  • Mapping and location service providers
  • Operational vendors supporting VG MARKET and related services

3.2 Legal Compliance

We may disclose information if required by law, regulation, or legal request, or to protect our rights and users.

3.3 Business Transfers

If VG Unified undergoes a merger, acquisition, or asset sale, user data may be transferred to the new entity.

4. Your Privacy Rights

4.1 Access and Correction

You may access and update your personal information through your account settings.

4.2 Data Deletion

Users have the right to request deletion of their personal data at any time. To request deletion, users must contact [email protected] using the email address linked to their account.

Once verified, we will process the request within a reasonable timeframe, subject to legal, regulatory, or financial record-keeping obligations. Certain data may be retained where required by law, including transaction records and fraud prevention data.

4.3 Opt-Out

Users may opt out of marketing communications at any time via email preferences or by contacting support.

5. Data Security

We use industry-standard security measures including encryption, secure servers, and monitoring systems to protect user data. However, no system is completely secure.

6. Children’s Privacy

Our Services are not intended for users under 18. We do not knowingly collect data from minors.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve performance, analyze usage, and personalize user experience.

8. International Data Transfers

Your information may be processed in countries outside your residence, including Nigeria, where data protection laws may differ.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or in-app notification.

10. Contact Us

VG Unified
Email: [email protected]
Phone: 08088218409